DOI Complaint Forms and Instructions

Your Guide to Filing a Complaint with the Indiana Department of Insurance

Tools to File Your Complaint

Whether you’re a collision repair professional representing the interests of your customers, a consumer, or an insurance industry professional, the IABA Government Relations Committee has your back. We’ve crafted resources specifically designed to simplify the complaint process for you.

Member of SCRS - Indiana Auto Body Association

IABA 3rd Party
DOI Complaint Form

Initiate the process with our “IABA 3rd Party DOI Complaint form”. It gives you the power to advocate on behalf of your customers with confidence.

IABA Sample
Complaint Document

This template immediately highlights the “Unfair Claim Settlement Practice” you’re dealing with. Fill in the red, attach it to your complaint, and you’re set.

Unfair Claim Settlement
Practices Guide

Knowledge is power. Our guide lists 16 practices considered unfair in Indiana. Reference it when filing to strengthen your case.

Cheat Sheet to
Unfair Claim Settlement

Confused where to start? Our cheat sheet aligns with the main document to guide you through using it effectively.

Understanding Your Rights as a Consumer

Navigating insurance claims can be tough. Especially when facing unfair practices. If you’ve hit a wall with your claim, it’s crucial to speak up. That’s where we come in. Follow the 3 steps below to file a complaint with the Indiana DOI:

Why Your Complaint Matters

Every complaint brings us closer to fairer practices in collision repair. It signals to the IDOI the need for action, helping not just you but the industry at large.

Empowering Indiana’s Auto Body Shops

When insurance companies fail to pay for necessary repairs, your business suffers. It’s time to speak up. Filing a complaint with the Indiana Department of Insurance (IDOI) prompts them to address these unjust practices.

Empowering Indiana’s Auto Body Shops

When insurance companies fail to pay for necessary repairs, your business suffers. It’s time to speak up. Filing a complaint with the Indiana Department of Insurance (IDOI) prompts them to address these unjust practices.

Take a Stand with IABA

Consumer Safety & Advocacy and Protection

Your voice matters. By filing a complaint, you help uphold not only your rights but also the integrity of our industry.

Your advocacy drives positive change in our industry. File your complaint today..